{"id":72992,"date":"2024-10-17T16:27:38","date_gmt":"2024-10-17T16:27:38","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/awwa-g420-2009\/"},"modified":"2024-10-24T19:08:43","modified_gmt":"2024-10-24T19:08:43","slug":"awwa-g420-2009","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/awwa\/awwa-g420-2009\/","title":{"rendered":"AWWA G420 2009"},"content":{"rendered":"

This standard covers the essential requirements to effectively manage communications and customer relations.<\/p>\n

PDF Catalog<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
1<\/td>\nANSI\/AWWA G420-09 <\/td>\n<\/tr>\n
3<\/td>\nCommittee Personnel <\/td>\n<\/tr>\n
5<\/td>\nContents <\/td>\n<\/tr>\n
7<\/td>\nForeword
I. Introduction.
II. Special Issues. <\/td>\n<\/tr>\n
8<\/td>\nIII. Use of This Standard.
IV. Major Revisions.
V. Comments. <\/td>\n<\/tr>\n
9<\/td>\nAWWA Standard Communications and
\nCustomer Relations
\n
SECTION 1: GENERAL
Sec. 1.1 Scope
Sec. 1.2 Purpose
Sec. 1.3 Application <\/td>\n<\/tr>\n
10<\/td>\nSECTION 2: REFERENCES
SECTION 3: DEFINITIONS <\/td>\n<\/tr>\n
11<\/td>\nSECTION 4: REQUIREMENTS
Sec. 4.1 Overall Utility Communications and Customer Relations Plan <\/td>\n<\/tr>\n
12<\/td>\nSec. 4.2 External Communications (Nonemergency and Noncrisis) <\/td>\n<\/tr>\n
13<\/td>\nSec. 4.3 Internal Communications (Nonemergency and Noncrisis) <\/td>\n<\/tr>\n
14<\/td>\nSec. 4.4 Emergency and Crisis Communications <\/td>\n<\/tr>\n
15<\/td>\nSec. 4.5 Customer Service <\/td>\n<\/tr>\n
16<\/td>\nSec. 4.6 Customer Accounts Management <\/td>\n<\/tr>\n
18<\/td>\nSec. 4.7 Customer Strategy and Satisfaction <\/td>\n<\/tr>\n
19<\/td>\nSec. 4.8 Community Education and Involvement <\/td>\n<\/tr>\n
20<\/td>\nSec. 4.9 Utilizing Social Media for Water and Wastewater Utilities <\/td>\n<\/tr>\n
21<\/td>\nSec. 4.10 Internal Customer Service
SECTION 5: VERIFICATION
Sec. 5.1 Documentation Required <\/td>\n<\/tr>\n
23<\/td>\nSECTION 6: DELIVERY <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

AWWA G420-09: Communications And Customer Relations<\/b><\/p>\n\n\n\n\n
Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
AWWA<\/b><\/a><\/td>\n2009<\/td>\n24<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":72993,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[2651],"product_tag":[],"class_list":{"0":"post-72992","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-awwa","8":"first","9":"instock","10":"sold-individually","11":"shipping-taxable","12":"purchasable","13":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/72992","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/72993"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=72992"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=72992"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=72992"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}